Help Scout is unlike other SaaS companies. We’re a B Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believe in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence in all three domains.
Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we’re looking to accelerate that growth by expanding our sales team. We’re looking for real go-getters who see a target and want to demolish it. We are looking for individuals who want to be part of a sales team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome.
Help Scout is a fully remote company and has been for the last 9 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look.
Be on the front lines of customer interactions.
You’ll be the first Help Scout person a prospect speaks with so you get to set the tone and the branding of who we are as a company.
Work with your team to create actionable strategies.
You will play a crucial role in determining which strategies are successful including things like subject lines, calls to action, decision makers and value add statements.
Use a multi-channel approach in your outreach.
You’ll continually test the order of touch points (ex: email, call, call or call, email, call) until you find what works and you’ll have fun doing it!
Your goal is to get our target customer set up for demo calls with our AEs. The more demo calls that are completed the more success you’ll have.
Please note that at this time, we are only able to hire in the United States.
You love to hear “Yes!” and don’t let “No” stop you from having fun.
You love to strategize and be creative.
Writing smart, hard-hitting emails excites you.
People compliment your phone skills.
You are really good at picking up other people’s cues whether it be on the phone, over video, or via email.
You can adapt and pivot quickly.
You do things with a smile.
You love to win and winning makes you happy.
The path less traveled is of interest to you.
You’re a self-starter.
You see a big bright future for yourself and you’re willing to work hard to make it happen.
1+ years of previous sales experience in a quota-carrying role (SaaS or FinTech is a plus).
And of course, you have strong writing and verbal skills.